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How do I gain
access to the Internet?
You need to purchase a Prepaid Internet
Access Card from Reception.
Why can’t I obtain
Wireless Connection?
Ensure your computer is Wireless
capable and active. If your computer is not wireless capable, please
contact Reception and ask for a Wireless USB Key to connect to the
Internet.
Why can’t I see
the Internet page to enter my Login ID & Pin?
This page will automatically appear once you are connected to the
wireless access point and have entered your desired website into your
browser.
Why can I
connect to the Internet but I am unable to access my company’s email
through my company’s VPN?
Some company VPNs may not be accessible due to restrictions on your
company’s VPN configuration or computer.
Why can’t I
connect to my work network through my VPN?
We enable many common protocols in order for you to connect to your
company’s VPN, however, in some cases some company VPNs may not be
accessible due to restrictions on your company’s VPN configuration or your
computer.
Which connection
do I choose as I see many choices in my wireless access connection list?
You need to be sure you choose and connect to the name of the
accommodation Hotel / Motel or Serviced Apartment you are staying in.
Why can I not
send or receive email OR why can I can receive email but cannot send email?
Please click on either of the following links depending on your MS Outlook
version SMTP Connection for Outlook
XP, SMTP Connection for Outlook
2003.
Why do I receive
an error stating that I must allow certain port numbers to use my specific
application?
Please contact our Support Desk for
further assistance.
Why is it that
my time has expired?
The Prepaid Internet Access Cards are
for the time period specified on the card in consecutive (blocks of) time.
In other words, if you purchase a 30 minute card and you log on to the
internet at 10:00am, your card will expire at 10:30am. If you need to log
in and out at certain times of the day to access the Internet, it may be
beneficial to purchase a 1 or 3 day access card. These times are
consecutive also, however, will last for 24 or 72 hours.
Why is it that I
cannot use the same Prepaid Internet Card for my other computer?
The Prepaid Internet Cards are specific
to each computer once logged in. Should you require a second computer to
connect to the internet, please contact our Support Desk for further
assistance. Please note that the time of the prepaid card will expire upon
the first login on the first computer.
What if I want
longer than 3 days access?
Monthly access is available for
extended periods. Please ask at Reception for further details.
Terms and
Conditions.
Please click the following link for our
Terms &
Conditions.
Please contact our Support Desk on 1300 858 468 or support@wicable.com.au should you
require further assistance.
Contact us today at 1300 858 468 or sales@wicable.com.au
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